tarallo94
Member
Reged: 15/08/2008
Posts: 1
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Okay, so I've been playing Neo for at least 5 years (off and on). My first account was frozen. My second account (check it out... gymmonkey9) I have lost the password to, and the email address I shut down and I can;t get it back. What's worse, I have no idea what I set the birthday to. So now I have to start all over?
Sorry, needed to get that off my chest.
Happened to anyone else??
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chanteuse31782
Green Addict
Reged: 09/02/2006
Posts: 429
Loc: Texas
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Or, you could use the "Contact Us" button at the bottom of every neopets page and click the "account access" button... fill out the form, and wait.
Generally, TNT will give you the account back, although they don't like it when people use a fake birthday.
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Green is Good! See Why!
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neeneepus
Member
Reged: 17/08/2008
Posts: 1
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i have the same email prob w my daughter's acct. she set a pin, and can't remember it, i've gotten a response once, but haven't heard anything else...oh we know the password, she just can't really do anything because of the pin
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